For each office, Computing Services provides a desktop PC running Windows, standard office suite applications from Microsoft, an Ethernet network connection, Internet Explorer internet browser and Outlook e-mail client. Other peripherals such as printers and scanners are supported when purchased through and installed by Computing Services.

Desktop Software for Faculty Members: All software required for academic and staff use is installed where it will be used, usually on the computer's hard drive, and upgraded as needed. We only support, install, or upgrade software which is acquired through Institutional Computing. Please do not install or run your own software, to prevent system configuration problems. For changes or modifications to your software load, contact the Instructional Computing Coordinator (Kay Carlisi).

Standard software titles include the following:

Word Processing/Publishing: Microsoft Word, Microsoft Publisher
Spreadsheet: Excel
Database: Microsoft Access
Graphics/CAD: Photoshop, AutoCAD, Inventor
Internet: Internet Explorer, publishing tools from Adobe (Acrobat), Macromedia (Dreamweaver) and Microsoft
Presentations: Powerpoint
Programming: Visual C, Visual Basic, Visual Studio, Java and Macro Assembler
Math: Minitab, Derive, MathCad
Engineering: Multisim, Matlab

Computing Help
Computing Services has a half-time professional who provides Help Desk services for staff and students. Jan Esse works afternoons at the Help Desk in B388. She is available for telephone support from 1:00 to 5:00 PM Tuesday thru Thursday and all day Friday during the fall and spring semesters.

You can reach Jan by phone (ext. 7419) or by sending e-mail to helpdesk@flcc.edu. She will try to help you over the phone, respond to your e-mail, or refer your problem to another person in computing services if needed.

The Help Desk is staffed by student aides at night and on week-ends whenever the Instructional Computer Labs are open (hours are posted on the entrance doors and on the Computer Helpdesk web page).

Academic Assistance
For help with homework assignments, students must see their instructor. The student lab aides must not help with homework problems. For ongoing support, ask the Academic Support Center about the Peer Tutor program.

If software needed for instruction is not available in the labs, contact the Instructional Computing Coordinator well in advance to discuss installation. Users should never install their own software on public computing systems.

If you need a hands-on computer session for your class, you can reserve B390 (reservation forms are by the door). The current schedule for B390 is posted on Kay Carlisi's web page. If needed, Kay will arrange for a different lab, or provide assistance during your class session.

Manuals and online help
Manuals for some standard software can be borrowed from the help desk in B388. Online documentation is available for most software. Help yourself to quick reference sheets in the hall or from the Computer Helpdesk web page.

Problems with Lab Equipment
If computer equipment is malfunctioning, notify the computer helpdesk, who will post a sign on the equipment and notify a staff person about the problem. We will find the problem and arrange for repair or replacement as quickly as possible.

Virus Detection/Elimination
We check lab systems for virus infections, and check all files as they are used. You can check your own disks yourself, following instructions in the help sheet "Using Windows at FLCC". If infections are found, they must be cleaned or deleted before you may continue using the computer. A staff person can help with the cleaning if needed. If you get a disk from a friend, check it before you use it. Check any new disk before you use it. Check any old disks you've used at other locations.

Obtaining User Accounts

Computer accounts for students are created when students request a computer account at the Computer Helpdesk in B388 or the main office at the Newark and Geneva campus centers. A student computer account provides file storage on a LAN server, and use of network file and print services on the FLCC Student LAN for academic purposes. Students can access their college e-mail (and set up their password) on the internet at axp.flcc.edu

AXP accounts for staff use are created as requested (contact the AXP administrator).

Internet Access with Internet Explorer is available on all networked computers at the Main Campus, Newark and Geneva campus centers.

Wireless access to the internet is available for all students who have computer accounts. Open wireless access points are available in the Library and various other locations on all campuses. Students and staff can use Student or Employee Domain resources (LAN files and printers) from wireless devices only if the laptops they use are provided by Computing Services. Current information about open or secured wireless access is available at the Computer Helpdesk.

Web-based course materials which can be used from any computer with Internet access are provided through WebCt (contact Chuck Woods), PAWS (contact Kay Carlisi), or the SUNY Learning Network.

Administrative Computing Services

The Administrative Information System (Datatel Colleague): To request a Colleague account, you must fill out a Colleague request form. Forms may be obtained by calling either Paul Bailey or Mike Fisher. Please return the signed form to either Paul Or Mike who will create your account and notify you of your login and initial password.

Should you need a special report, please contact the office who maintains the data you are interested in. The appropriate office head will either generate the report or contact us for assistance with your reporting needs.

Employee E-mail and LAN accounts: All FLCC Employees receive an Employee e-mail account when they are hired. Employees also receive an Employee LAN account when they receive their e-mail account. This LAN account provides them access to secure network storage for data files as well as access to the Internet and network printing. Employees can call ext. 7467 to apply for a college account if they do not have one.

Other Services:

Training: Training for standard software is provided in hands-on workshops which we offer at various times during the year.

If there is a workshop you would like to have scheduled, please let us know. More extensive training is done in short courses offered by the Institute for Workforce Development. We will come to your office for individual assistance with standard software. Contact the individual who typically supports your desktop system (Kay Carlisi or Bonnie Rands) to make an appointment.

Administrative Computing Services offers training courses for Outlook e-mail clients on a regular basis.

PC Word Processing and general PC use training for Administrative users is offered on an as-needed basis and can be arranged by calling x7435.

Maintenance and Repair Services: For the standard desktop computing systems and peripherals which Computing Services requisitions and installs, there is essentially a life-time warranty. Computing Services will troubleshoot and repair, at no charge, these standard systems and peripherals. For specialized items, (for example, high-volume printers and similar equipment which computing services specifies, purchases and installs) computing services will provide troubleshooting and cover the costs of most repairs, but replacement and or upgrade of such specialized equipment should be budgeted by the user department. Note that those computer peripherals, components or software packages which computing services does not support, purchase and install, will not be supported and installed when acquired by other means. We also do software installation, upgrades, and hardware changes. If you repair or install systems, peripherals, or software yourself, we may be unable to support your system in the future.

Planning and Budgeting: Computing Services works with the end users in several forums to facilitate planning for computing needs. The Instructional Computing Planning Group, the Operations Resource Group and Teaching Center Board are utilized in identifying emerging needs. A regular microcomputer upgrade program is in place which enables us to meet most requirements for equipment upgrades. The annual budget process can be used by individual offices and departments to address changing needs. Computing Services will help with the identification of equipment and specialized software to meet your needs and provide estimated prices for inclusion with the annual budget request. The process should begin by discussing your needs with the Computing Services member who typically supports that function for your area.

Purchasing and Inventory: Computing Services will write the necessary requisitions for desired new equipment, and will receive, inventory and install that equipment for you. The computing services staff member who normally supports your desktop system is the appropriate starting point for discussing your needs and the equipment appropriate to them. It is important to note that Computing Services will not support computer equipment or software which has not been specified, requisitioned, purchased and installed by Computing Services.

Purchasing for Personal Use: If you buy a computer so you can work at home, be sure it has the same capabilities and software as the system you use here (check the label on the front of the system). The college bookstore sells standard software at special prices for staff and enrolled students. Some software installed in faculty offices, such as Microsoft Office, may also be installed on the individual's home system or laptop computer at no extra cost (contact Kay Carlisi).

Please read the disclaimer.