I can't connect to the new OWA from home.
The root cause of this usually is an old page in cache on IE, a cached password or username that is incorrect, or you may have a shortcut to an old OWA address at the college. You should clear your Temporary Internet Files (see instructions below), clear your cached passwords (instructions below), and make sure you change any shortcuts you have to point to mail.flcc.edu. Additionally, if you still have trouble with pages not loading, you can add mail.flcc.edu as a "Trusted Site"(see instructions below, all instructions are for XP service pack 2, IE v6.x):


To clear your Temporary Internet files:
Tools, Internet Options
General tab, in “Temporary Internet Files” click delete files, check "delete all offline files", OK
Click delete cookies, OK
Click OK on the Internet Options window and close the browser

To clear cached passwords

Tools, Internet Options

Content tab, click “Autocomplete”

Click “Clear Forms”, and click “Clear Passwords”

Clear the checkboxes next to “Web Addresses”, “Forms”, and “Usernames and passwords on Forms”

Click Ok, OK, close and re-open the browser

Try and connect to mail.flcc.edu

 

To add mail.flcc.edu as a "Trusted Site"

Tools, Internet Options

Security tab, highlight "Trusted Sites" and click "Sites"

Type in "https://mail.flcc.edu" (without the quotes), and click Add

Click OK, OK

Close and re-open the browser

Try and connect to OWA

 

 

If you continue to have trouble with OWA, you may have a spyware or malware infection. One web site that can help with this is www.securitytango.com.

 

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